Established in 1986, Palazzo is a family-run business that has earned a respected reputation as designers, suppliers and fitters of exquisite kitchens and bathrooms. They manage every project from initial consultation through to final fitting.
Having robust and reliable IT systems are hugely important to this business. When the systems go down, orders and projects get delayed.
For years they had experienced an exasperating amount of downtime with their IT system. Although they had a support provider in place, each time it was taking too long to get back up and running. Also, the same issues kept occuring so nothing was being permanently resolved.
With telephony evolving rapidly after the introduction of VoIP they decided to upgrade their exisiting solution so they could take advantage of great features while reducing their telephony costs.
We have put a Service Level Agreement in place with Palazzo so they know how their IT requests will be dealt with and in what timeframe. We are careful to clearly communicate how we are going to resolve each issue and how long it will take us, as well as if we think that a small amount of investment might stop the issue from happening again.
We approached Palazzo with the idea of installing a new 3CX telephony system to improve call handling and customer satisfaction. They assessed the new capabilities the 3CX system could give them and agreed that it would suit their business now and in the future.
We continue to provide support to resolve any issues quickly and to Palazzo's satisfaction. Their new 3CX telephony solution has provided them with a raft of new features that the business has benefitted greatly from. These solutions, in turn, enable them to keep their customers happy and their business growing.