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Lance Gauld

Managing Director

Lance Gauld

Lance has been involved in IT infrastructure for more than 30 years, initially as a technician and more recently running Cloud Cover IT where he has taken the company from 3 to 22 staff over the last 5 years.

When not running the business he is involved in mountain biking, motor racing at an amateur/competitive level and his skiing has been compared to Bambi on Ice.

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Jim Murray

IT Manager & Senior Engineer

Jim Murray

Jim has 30+ years of IT experience and wealth of knowledge of the full suite of Office 365 products, expert level server & deployment knowledge, 3CX telephony setups/deployments and much more. Jim not only brings that knowledge and experience to his role of IT manager but also delivers it to the younger staff and is constantly training and improving their general and specialist knowledge.

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Stuart Macdonald

Commercial Director

Stuart Mcdonald

With over 20 years experience in the IT industry, Stuart has become one of the top marketing & sales consultants in Scotland. Specializing in Cloud-based solutions, infrastructure and Microsoft's suite of products, his knowledge is invaluable when your looking for a bespoke IT solution.

When he's not working, you'll find him up and down the country attending music events.

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Louise Falconer

Helpdesk Manager

Louise Falconer

Louise has over 15 years experience of managing IT helpdesk teams and her efficient and productive work ethic can be found throughout all members of the helpdesk team.

Always trying to improve her knowledge, she is currently studying for Enabling & Managing Office 365 certification.

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Paul Kelly

Technical Operations Manager

Paul Kelly

20+ years of documented achievements in driving the design, expansion, automation, and standardisation of large-scale IT operations and infrastructure.

Experience across server, infrastructure, and networks, including server installation, configuration, and management.

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Steven Park

Sharepoint Development Manager

Steven Park

Started with the business in 2013 after 3 years of further education specialising in Computing: Technical Support. Steven has progressed from 1st Line Support, 2nd Line Support and is an On-Site Engineer Specialising in Office 365.

Steven’s main role in the business is Managing the SharePoint Development Team to a Microsoft Certificated Solutions Associate (MCSA) qualified grade.

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Craig Campbell

2nd Line Support/Telephony & Office 365

Craig Campbell

Craig has 5+ years experience in IT now and has progressed from 1st line, 2nd line to project managing with a detailed focus on Office 365.

With an Bsc (Hons) and multiple Microsoft/3CX certifications, Craigs technical knowledge is always expanding and is a excellent resource of information within the company.

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Jamie Dickson

2nd Line Engineer

Jamie Dickson

Experienced IT Engineer with a demonstrated history of working in the information technology and services industry. Skilled in Windows Operating Systems, Technical Support, Office 365, and both Remote and Onsite Support. Strong information technology professional with a DipHE focused in Computer Science from Univeristy of Strathclyde.

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Declan Stewart

2nd Line Engineer

Declan Stewart

Declan has just over 3 years experience of working in the IT industry and has quickly become a vital member of the support team.

A HND in Technical Support accompanied by MTA certification in Networking/Windows Server have helped him to quickly graduate from 1st to 2nd in less than 2 years.

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Ross Watson

SharePoint Specialist

Ross Watson

Sharepoint Development Expert with many years’ experience in web design and systems development.
Intuitive understanding of client’s needs and ability to implement complex requirements with a simple and straightforward user interface has resulted in many satisfied clients improving the efficiency and utility of their business processes.

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Scott Gallacher

2nd Line Engineer

Scott Gallacher

Microsoft Certified Professional with 11+ years experience within the IT industry. Specialising in IT Support, Infrastructure, Cloud Migration and Rollout Projects, Scott brings a wealth of knowledge to the team and provides expert level support to clients.

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Jamie McBride

2nd Line Engineer

Jamie McBride

A 3CX certified engineer with 3+ years experience and qualifications in Office 365 Identities & Requirements.

Brazillian Jiu Jitsu practioner, avid MMA fan and transfers that discipline into a strong work ethic.

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Kendra Byers

Social Media & Marketing

Kendra Byers

4+ years experience working with a range of projects across Europe where she has provided strategic support to companies looking to accelerate growth.

Kendra provides vital marketing experience and crucial social media support to the company and her flair and passion has enabled her to provide a level of support and encouragement to entrepreneurial activity throughout Scotland.

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Atif Azim

1st Line Engineer

Atif Azim

Atif has just under 2 years 1st line experience and has become a staple member of the support team. His overall knowledge of Office 365 is built upon a HND in Technical Support and a DipHE in Computer Science.

His IT background also allows him to provide key support in areas of development within client projects.

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Ben Robinson

1st Line Engineer

Ben Robinson

Ben is the youngest member of the company and has now spent a year and a half working closely with the Helpdesk team and has become a strong 1st Line member of support.

He has a diploma in IT and is now continuing his education with further Microsoft & Office 365 certifications.

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James Standard

1st Line Engineer

James Standard

James has been working at Cloud Cover for just over a year and has qualifications in Software Development, Comptia A+ 1st line support.

With several years experience of Office 365 and the Windows framework, he provides crucial 1st and 2nd line support.

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Ryan Suffredini

1st Line Engineer

Ryan Suffredini

Ryan is another of our young and hard working 1st line supports with recent qualifications in ECDL and CompTIA IT Fundamentals.

With a years experience under his belt he is now continuing his professional development by studying for Microsoft & Office365 certifications.

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David McAndrew

2nd Line Engineer

David McAndrew

5+ years experience of providing Helpdesk and desktop support in a wide variety of workplaces. Fundamental knowledge of Windows, Macintosh and Linux systems with high level proficiency in network infrastructure and physical computing. Originally from Canada, David has now been living and working in Scotland for the past 3 years.

Nicola Hunter

Office Manager/PA

Nicola Hunter

Highly experienced Office Manager and PA at Executive level in various industries. With 20 years of office experience and an HND in Business Administration, Nicola has covered all aspects of the office environment.

Strong focus on the key areas of HR, Finance and Event Management.

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Suite 5, The Albus, Brook Street, Glasgow G40 3AP
Head Office : +44 (0) 141 280 2882