Boost your company’s sales by providing superior customer service, increase staff productivity and reduce call costs with 3CX Pro! 3CX Pro adds advanced call centre features, Exchange / LDAP integration, Salesforce, Dynamics, Exact and more CRM support, cross office presence and better reporting to the standard edition.
The Pro edition adds fantastic advanced call features that are geared to stepping up your customer service and ensuring your company stays ahead of the competition.
- Never miss a call! Your customers can hang up and still retain their position in the queue. They’re automatically called back when they reach the top of the queue
- Review how long your customers have waited in a queue before your employees took the call and see the amount of answered and unanswered calls
- Improve customer service by screening calls with the Listen In, Listen In and Whisper and Barge In features
Massively increase your employees' productivity by providing advanced call features such as real-time call statistics, wallboards, SLA alerts, a selection of queues and more! The Pro edition also includes seamless Microsoft Exchange Phone book and LDAP integration.
- Monitor the status of queues by seeing how many callers are in the queue
- Log staff in and out of queues
- Review the time your staff logged in and out of queues
- Wallboards - Display real-time queue and call statistics directly on a monitor
- Additional queue strategies include:
- Round Robin
- Longest Waiting
- Least Talk Time
- Fewest Answered
- Hunt by Threes - Random
- Hunt by Threes - Prioritised
- Get instantly notified when callers have been in a queue beyond the set SLA time
- Meet your customer service requirements by viewing all call events
3CX includes clients for smartphones and Mac or Windows laptops that allow users to use their office extension from anywhere, seamlessly integrated as if they were in the office. Not only are all calls to the office free of charge, but employees can leverage one single number and make a professional impression.
- Take your extension everywhere you go
- All calls are free of charge – slash your mobile phone bills
- Increase productivity – work from anywhere
- One number – don’t give out your personal mobile number
With 3CX, companies can reduce their telephone costs by up to 80%, by leveraging SIP trunks, WebRTC, free calling to remote extensions and offices and reducing the number of fixed telephony lines. With the CRM integration, agents get a customer name rather than a number..
- Save on call costs by lowering mobile & customer service number bills
- Easily add and remove extensions – no per user license
- Know who’s calling with CRM integration -increase customer satisfaction
- Leverage existing hardware, wiring and low cost open standard hardware
- Software based: Easy to install & manage
- Inexpensive to buy and expand
- Work from anywhere with iOS & Android clients
- Leverage existing IT infrastructure & Server hardware
- Save on your phone bill with SIP Trunks & Mobile / Remote clients
- Integrated video conferencing using WebRTC
- Better customer service with advanced call queues
- Integrate with CRM & Accounting software
- Standards based – use popular IP Phones, SIP Trunks
- Personal Click2Meet URLs
Head Office : +44 (0) 141 280 2882