1st Line Engineer

Technology and Projects Team

Contract Full Time

Location The Albus, Glasgow, G40 3AP 

Salary DOE

Apply Please send your CV and cover letter to jobs@cloudcoverit.co.uk

An opportunity has arisen for a 1st Line Engineer to join one of Scotland’s fastest growing IT companies.

Based in Glasgow, Cloud Cover IT has one of the largest independent teams of developers and support staff to provide a wide range of solutions to clients and partners around the world.

At Cloud Cover IT, we aim to provide you with a job description which allows you to perform the role successfully. These descriptions should not be seen as setting any limitation on the expectations of your role, which will through experience, training and development evolve.


Job Specification

Responsibilities (not limited to): 

  • Provide remote and telephone support for client networks and applications    
  • Provide on-site support for client networks and applications  
  • Install PCs, printers, servers, networks, broadband routers, firewalls etc    
  • Ensure tickets are responded to within the set SLA’s for each client    
  • Answer incoming calls and respond as necessary    
  • Set up laptops for clients as and when required    
  • First point of call for all customers  
  • Managing 1st line incidents  
  • Escalating issues to 2nd/3rd line teams    
  • Troubleshooting and basic administration    
  • Assess, Troubleshoot and Resolve all End User Computing issues using known troubleshooting methodologies. 


  • Competitive rate of pay
  • 28 days annual leave entitlement
  • Flexible working opportunities
  • Training and development opportunities
  • Pension
  • Progression opportunities


Please send your CV and cover letter to jobs@cloudcoverit.co.uk


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