Meet The Team

The Talent Behind The Job

Lance Gauld

Lance Gauld

  • Director

Lance has been involved in IT infrastructure for more than 30 years, initially as a technician and more recently running Cloud Cover IT where he has taken the company from 3 to almost 30 staff over the last 5 years.

When not running the business he is involved in mountain biking, motor racing at an amateur/competitive level and his skiing has been compared to Bambi on Ice.

Nicola Hunter

Nicola Hunter

  • Office Manager/PA

Highly experienced Office Manager and PA at Executive level in various industries. With 20 years of office experience and an HND in Business Administration, Nicola has covered all aspects of the office environment.

Strong focus on the key areas of HR, Finance and Event Management.

Graeme Campbell

Graeme Campbell

  • Digital Workplace Specialist

With more than 30 years’ experience, Graeme has been helping clients modernise, improve efficiency and reduce costs using technology. His experience in the IT sector has grown since the late 1980’s and spanned not just his home market (UK) but into Europe, Asia Pacific and North America. He has been leading business change for his entire career and continue to lead by example as social media changes both our professional and private lives.

Paul Kelly

Paul Kelly

  • Technical Operations Manager

Over 20 years of documented achievements in driving the design, expansion, automation, and standardisation of large-scale IT operations and infrastructure.

Experience across server, infrastructure, and networks, including server installation, configuration, and management.

Louise Falconer

Louise Falconer

  • Helpdesk Manager

Louise has over 15 years of experience of managing IT helpdesk teams and her efficient and productive work ethic can be found throughout all members of the helpdesk team.

Always trying to improve her knowledge, she is currently studying for Enabling & Managing Office 365 certification.

David Pieroni

David Pieroni

  • Office 365 Specialist

David is a Cloud Expert with a passion for Business Analysis and assisting organisations with Digital Transformation and moving to the Cloud. With a wealth of experience, both in business and with all types of Cloud Services he brings a focus to managing Cloud Projects and assisting change and transition within targeted organisations. David has an extensive background in IT where he’s worked for many years as well as experience in Financial Organisations and Business Process Improvement. He currently focused on the Microsoft stack, including 365 and Azure Services.

Jim Murray

Jim Murray

  • IT Manager/Senior Engineer

Jim has 30+ years of IT experience and wealth of knowledge of the full suite of Office 365 products, expert level server & deployment knowledge, 3CX telephony setups, deployments and much more. Jim not only brings that knowledge and experience to his role of IT manager but also delivers it to the younger staff and is constantly training and improving their general and specialist knowledge.

Craig Campbell

Craig Campbell

  • 2nd Line Support/Telephony & Office 365

Craig has many years of experience in IT now and has progressed from 1st to 2nd line and now to project managing with a detailed focus on Office 365.

With a Bsc (Hons) and multiple Microsoft and 3CX certifications, Craig’s technical knowledge is always expanding, making him an excellent resource of information within the company.

Declan Stewart

Declan Stewart

  • 2nd Line Engineer

Declan has several years experience working in the IT industry and has quickly become a vital member of the support team.

An HND in Technical Support accompanied by MTA certification in Networking and Windows Server have helped him to quickly graduate from 1st to 2nd in less than 2 years.

Jamie McBride

Jamie McBride

  • 2nd Line Engineer

A 3CX certified engineer with several years of experience and qualifications in Office 365 Identities & Requirements.

Brazilian Jiu Jitsu practitioner, avid MMA fan and transfers that discipline into a strong work ethic.

David McAndrew

David McAndrew

  • 2nd Line Engineer

David has years of experience providing Helpdesk and desktop support in a wide variety of workplaces. Fundamental knowledge of Windows, Macintosh and Linux systems with high level proficiency in network infrastructure and physical computing. Originally from Canada, David has now spent several years working and living in Scotland.

James Standard

James Standard

  • 2nd Line Engineer

James has qualifications in Software Development, Comptia A+ 1st line support.

With several years of experience of Office 365 and the Windows framework, he provides crucial 1st and 2nd line support.

Ben Robinson

Ben Robinson

  • 1st Line Engineer

Ben is one of the youngest members of the company and is working closely with the Helpdesk team and has become a strong 1st Line member of support.

He has a diploma in IT and is now continuing his education with further Microsoft & Office 365 certifications.

Zander McDougall

Zander McDougall

  • 1st Line Engineer

Zander is an enthusiastic and keen learner for all things IT. Being brought up from a young age around IT equipment, Zander is able to use his knowledge to match the needs of clients remotely and onsite swiftly. He's actively looking to expand his knowledge using the fantastic resources provided at Cloud Cover IT.

Christopher Simpson

Christopher Simpson

  • 1st Line Engineer

Christopher has been working with PC’s from a very young age and is eager to put what he has learned into practice and hopes to learn more about all things IT. He hopes to achieve expansive knowledge through his time at Cloud Cover IT.

Drummond Murray

Drummond Murray

  • 1st Line Engineer

Drummond has been using computer systems and working with technology his whole life and has recently joined the company. Although experience isn’t yet there, his work ethic, eagerness to learn and communication skills will help him become a strong 1st line member of support.

Ryan Suffredini

Ryan Suffredini

  • 1st Line Engineer

Ryan is another of our young and hard-working 1st line supports with recent qualifications in ECDL and CompTIA IT Fundamentals.

With some experience under his belt, he is now continuing his professional development by studying for Microsoft & Office365 certifications.

Alasdair Gauld

Alasdair Gauld

  • Head of Cloud Architecture

Alasdair has over 7 years experience in product design. After starting out as an industrial designer, he has gained a wealth of knowledge in various sectors including retail, transportation and manufacturing. He joined the team in 2018 to drive forward cloud products and to lead Cloud Cover into the world of Industry 4.0.

Holly Watson

Holly Watson

  • Marketing Assistant

Holly has joined the team as our marketing assistant during this exciting time of business expansion and market development. As a recent Honours Graduate in marketing, Holly is keen to play a key role in bringing an irresistible business proposition to the managed IT Services sector.

Ross Watson

Ross Watson

  • SharePoint Specialist

SharePoint Development Expert with many years of experience in web design and systems development.

Intuitive understanding of clients’ needs and ability to implement complex requirements with a simple and straightforward user interface has resulted in many satisfied clients improving the efficiency and utility of their business processes.

David Payne

David Payne

  • SharePoint Developer

Familiar with Microsoft-technologies, David is an experienced solutions developer. He holds a computer science qualification from the University of Auckland.

Eddie Pryce

Eddie Pryce

  • SharePoint Developer

Eddie is one of our newest additions to the SharePoint Development team and brings several years of experience in IT support. He has a BSc Computing in Information Systems Development.

Eddie is able to solve Rubik's Cubes in under a minute and dreamed of being an archaeologist growing up.

Ben Gleaves

Ben Gleaves

  • SharePoint Developer

Ben is a SharePoint Developer, with over 7 years’ experience working on numerous SharePoint and Office 365 projects. His extensive experience underpins a passion for delivering solutions that are both practically and aesthetically engaging.

Dan Greally

Dan Greally

  • Cloud Development Project Manager

Dan has 7 years of experience ranging from working in and managing a helpdesk to managing an onsite technical team. Dan has a Diploma in Information Technology and Telecommunications and has used this throughout his career to manage teams as well as manage projects such as Office 365 and Windows 10 migrations. Dan spends most of his time outside of work eating and spending time with his family.

Aaron Watt

Aaron Watt

  • Solutions Developer

Aaron is a BI solutions developer who has worked on multiple from the ground up enterprise BI solutions using SQL Server, Integration Services, Analysis Services and Power BI. He specialises in migrating existing legacy solutions over to the Microsoft stack.

John Condron

John Condron

  • Senior SharePoint Developer

John is our Senior SharePoint Developer who has many years' experience in the IT industry. Starting out as a web developer, John soon found an interest in SharePoint and app development and will be helping to lead our cloud development team. When not working, John can be found attending and performing at gigs. He has even played in Chicago and New York.

Christopher Fotheringham

Christopher Fotheringham

  • Junior SharePoint Developer

Chris is our newest Junior SharePoint Developer who has recently graduated from Glasgow Caledonian University with an Honours degree in Computing. He will be involved in assisting our cloud development team with SharePoint and Power BI solutions. During his free time, Chris enjoys watching and playing football.

Ali Bouraki

Ali Bouraki

  • Junior SharePoint Developer

Ali is one of our newest Junior SharePoint Developers who has recently graduated with Honours from the University of the West of Scotland in Computing Science. He will be involved with the development of our SharePoint and Power BI. During his free time, Ali enjoys snowboarding.