Case study: Scottish Sea Farms

Starting in 1973 Scottish Sea Farms have farms along the West Coast of Scotland and in the Orkney and Shetlands Islands providing their salmon with the best environments to grow allowing their business to expand to export to over 25 different world markets.

Cloud Cover IT Transformation

Cloud Cover IT were chosen to provide 1st Line and where necessary our 2nd Line service calls for the Scottish Sea Farms 50 different locations. Cloud Cover helped assist the internal IT Support team at every stage of Scottish Sea Farms’ operations.

Being geographically spread over multiple sites more often than not in remote areas around Scotland and each site typically having multiple buildings, it necessitated a forward thinking approach to remote support.

Business Challenge

Keeping Pace with Queries

Scottish Sea Farms required additional support with their IT due to their in-house IT department, that they rely heavily on, being over-saturated with everyday IT queries. This resulted in their staff having less time to focus on larger projects.

 

Crisis Management

Another issue facing Scottish Sea Farms was the ability of their IT Department to deal with crises if there is a critical failure during periods when their internal IT Engineers are on holiday, off-sick or at an event or meeting. This further highlighted the need for further support with their IT.

 

Ever-Changing IT Landscape

The IT landscape is constantly changing and technology is advancing at a rapid rate. Therefore, Scottish Sea Farms needed to be kept up to date with new products, software upgrades or applications that could benefit their operations.

Solutions

IT Support Service
Emerging Technology
Solutions

Results

By outsourcing their IT desk, Scottish Sea Farms also found that they could increase their IT Department’s productivity to be more focused on delivering added value to their business. Cloud Cover IT were able to provide a seamless transition for Scottish Sea Farms as a business and their staff across all of their different locations in Scotland.

Additionally, Cloud Cover IT were able to recommendations on any new products, software upgrades or applications that could benefit their operations.

Summary

Cloud Cover IT were able to provide recommendations on any new products, software upgrades or applications that could benefit their operations.

“We have been impressed with Cloud Cover IT’s expertise, knowledge, guidance and their commitment to excellent customer care standards – apparent throughout the company from service desk through to Director”

David Anderson, IT Manager, Scottish Sea Farms

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